As we have always said, we’re as close as your phone, fax or mouse. The first aspect has time limits each day. Our normal business hours are 0900 to 1800 PST or PDT, Monday through Friday; up to 2200 and Saturdays there a good chance you’ll find someone in the office. The phone line doubles as the fax number and is available 24/7. The answering portion is on a one ring pick-up before it goes to voice mail OR if sending a fax just hit the go button to send right then. If leaving a voice message, please keep the message short. A phone call is the best way to get questions answered and we always enjoy talking with our customers. Phone orders are accepted.
Phone orders will allow
us to
assist you if you aren’t sure about a certain product or we can make
suggestions for substitutions or verify availability of an item.
While an order form
appears on our
web site, it not necessary to use the form to order.
The form provides you an outline of the essential information we
need to fill your request. As a quality
control check, make sure the full catalog number of the item is in
agreement
with the description. This information
can be laid out on an e-mail transmission and then provides a copy for
us as
well as your use.
If you are emailing an
order,
please be sure to include your name and full shipping address on the
email,
along with a contact phone number. It is always best if we have a
contact
number should some unforeseen circumstances arise that requires
clarification.
CONTACT INFORMATION:
Phone / fax: 714-535-7486
E-mail:
smsnew@earthlink.net
Mailing Address: P.O. Box 4996
Anaheim,
CA 92803-4996
ACCEPTABLE METHODS OF
PAYMENT:
(please DON’T send
cash in
the mail)
Our preferred method of
payment is
through standard credit card sources.
We accept MASTERCARD, VISA and DISCOVER credit cards. We do NOT accept PayPal or American Express. Money Orders and Checks are accepted. Checks will usually delay order shipments
until cleared by the bank unless previous arrangements have been made.
We do NOT store credit
card
numbers in our on-line computer. Card
numbers should be transmitted via e-mail as a two or three part
transmission. Don’t forget to include
the full name of the cardholder, the expiration date of the card and
the
three-digit security number on the back of the card.
Of course, you can always
call us
with the number, or request that we call you for it.
Normal shipping of orders
is done
via U.S.P.O. priority mail at the estimated cost. The
size and weight of an individual order can increase this cost
over and above the estimate. We attempt
where possible to use the “Flat Rate” shipping boxes for larger orders,
and
typically use “padded cells” (bubble envelopes) for smaller items and
decals.
Special shipping requirements by the customer should be arranged prior
to
shipping.
ORDER FORMS AVAILABLE FOR DOWNLOAD -- .jpg
.pdf
